XCEL FIRE & SECURITY PRIVACY
POLICY – APRIL 2022
Here at Xcel Fire & Security Limited we take your privacy
seriously and will only use your personal information to administer your account
and to provide you with the products and services you have requested from us. We
aim to explain in this document what personal data we may collect from you and
how that data will be processed by us.
This document applies where we are acting as a data
controller with respect to any personal information we hold about you, this
means that we determine the purpose and means of processing of that personal
data. In this policy, "we", "us" or "our" will refer to Xcel Fire & Security
Limited. We are required - under data protection legislation to notify you of
the information contained in this privacy notice.
What personal data
do we hold:
We collect and store information that you have provided to us including names,
addresses, telephone contact numbers and email addresses of yourself and your
key holders. We also hold records of the equipment we have supplied to you
including any software based records such as databases stored on electronic
equipment provided by us, this may extend of user credentials for CCTV systems
in order that we can provide you with remote support.
How we use the
information:
The information stored by us is used solely for the purpose of administrating
your account and providing support for your installation. We will not use your
information for any unrelated purpose without express permission.
We may store your data for as long as is necessary to ensure we can fully
support you for any future enquiries or repairs to your equipment, where we have
not provided any support for your system within a 10 year period the data will
be subject to deletion.
Who we may share
your data with:
We will not sell any of your personal information to third parties. It is
obligatory for us to provide you with a Certificate of Conformity once we have
installed a security system, in this instance the certificate will be passed to
the SSAIB which includes details of your name and address. Your personal data is
also shared with our monitoring stations in order to provide means of contacting
you when your equipment signals an alarm or fault. We may disclose limited
information to our supplies or subcontractors so far as is reasonably necessary
in order to provide you with support services as required.
Is my data secure:
Our data is securely stored on our servers within the European Economic area. We
pride ourselves in data security and utilise the highest encryption methods to
keep your data safe. If we suspect any breach of data we will notify you and any
applicable regulator when we are legally required to do so.
Your rights:
Your rights under the data protection law are:
The right to be informed
- You have the right to know why and how your personal data is being processed.
The right of access
- You have the right to ask for a copy of all the information we hold about you.
To obtain a copy of the personal information we hold about you, please write to
us: Xcel Fire & Security Ltd, The Moat House, 133 Newport Road, Stafford, ST16 2EZ.
The right to rectification
- You have the right to have your information corrected if you believe it is
factually inaccurate.
The right to erasure
- You have the right to be forgotten is certain circumstances. You can make a
request to us to have personal data removed.
The right to restriction of processing
- In certain circumstances you have the right to stop us processing your
personal data, for example, if you contest to accuracy of our data or the
processing is unlawful
The right to data portability
- You have the right to instruct us to re-use your data, for example is you with
to change provider, we can transport your personal data to the new company in a
commonly used electronic format.
The right to object
- You have the right to object to us processing your personal data, for example
if we are using your data for sending direct marketing information.
You have the right to complain if you believe we have not correctly handling
your personal data. You can contact the Information Commissioner’s Office (ICO)
in such circumstances, there contact details may be located on their website at:
https://ico.org.uk
Further information regarding data protection can be found at:
https://ico.org.uk
Data protection
officer:
Our data protection officer's contact details are:
data protection officer@xcelsecurity.co.uk or you can contact us with any
questions on 0845 612 9012
Our registered address is The Moat House, 133 Newport Road,
Stafford, B90 1LR.